Product Performance
Is it normal to only get 8.6kWh when setting the maximum current of the charger to 40A?
Yes, it is normal. There are a few factors to consider in this situation. Firstly, please verify if the supplied voltage is lower than 240V, as this can affect the charging efficiency. Additionally, the maximum current setting of 40A represents the maximum current that the charger can provide. However, the actual charging current may be lower due to the following reasons:
- Vehicle's maximum accepted current: Some electric vehicles have a maximum accepted current of only 16A. If you have set the charger to 40A, the actual charging current will be limited to the vehicle's maximum accepted current, which could be 16A in this case.
- Decreased current as the battery approaches full capacity: As the battery reaches a higher state of charge, factors such as heat generation and charging efficiency may cause the charging current to decrease gradually. This is a common behavior to protect the battery and ensure safe charging.
Why does the app's charging timer keep running after I set a charging limit in the vehicle?
Write content to help your customers to better understand your products or policies.
Operation Instruction
Is it normal to only get 8.6kWh when setting the maximum current of the charger to 40A?
Yes, it is normal. There are a few factors to consider in this situation. Firstly, please verify if the supplied voltage is lower than 240V, as this can affect the charging efficiency. Additionally, the maximum current setting of 40A represents the maximum current that the charger can provide. However, the actual charging current may be lower due to the following reasons:
- Vehicle's maximum accepted current: Some electric vehicles have a maximum accepted current of only 16A. If you have set the charger to 40A, the actual charging current will be limited to the vehicle's maximum accepted current, which could be 16A in this case.
- Decreased current as the battery approaches full capacity: As the battery reaches a higher state of charge, factors such as heat generation and charging efficiency may cause the charging current to decrease gradually. This is a common behavior to protect the battery and ensure safe charging.
Why does the app's charging timer keep running after I set a charging limit in the vehicle?
Write content to help your customers to better understand your products or policies.
Video Guides
MaxiCharger AC Elite/Lite
Hardwire Installation
More Instructional Videos
Browse Our Video Guides for Installation and App Usage.
General FAQs
Can I install the EV charger by myself?
Yes, you absolutely can. We offer a detailed video guide to assist you with the installation process.
How can I get a rebate if purchase EV charger from Autel?
Yes, rebates are available. To find out exact government incentives in your area, please visit our incentives page.
What should I do if I received a damaged product?
We apologize for any inconvenience. Please contact our customer support with your order number and photos of the damaged item, and we'll assist you in resolving the issue.
How do I return an item?
Visit our Returns page for detailed instructions on how to return an item and ensure you get in touch with us for further assistance before initiating the return process for any products.