Help Center - Autel Support for Your EV Charging Stations Needs

Help Center

General FAQs

Is the Autel AC EV Charger compatible with all electric vehicles?

Yes, our Autel AC series is compatible with all electric vehicles (EVs) and plug-in hybrid vehicles.

How can I get a rebate if purchase EV charger from Autel?

Yes, rebates are available. To find out exact government incentives in your area, please visit our incentives page.

Can I install the EV charger by myself?

Yes, you can install the EV charger yourself if you have the necessary skills and experience. However, we strongly recommend hiring a licensed electrician to ensure the installation is safe and complies with local electrical codes.

What should I do if I received a damaged product?

We apologize for any inconvenience. Please contact our customer support with your order number and photos of the damaged item, and we'll assist you in resolving the issue.

How do I return an item?

Please visit our Return & Refund Policy for detailed instructions on how to return an item and ensure you get in touch with us for further assistance before initiating the return process for any products.

Where can I find my PIN code if I have lost it?

You should be able to find your PIN code in the user manual that came with the packaging. If you can’t locate it, please contact our after-sales team at evsupport@autel.com. Make sure to include the exact serial number of your charger so we can assist you.

What is the difference between NEMA 14-50 and NEMA 6-50?

The difference between NEMA 14-50 and NEMA 6-50 lies primarily in the number of conductors, power rating, and intended use.

What's the difference between Hardwired and NEMA plug-in?

The difference between hardwired and NEMA plug-in connections lies in how the electrical device is connected to the power supply:

Hardwired: The device is directly connected to the electrical system, with no plug or socket. Wires are permanently connected to the power supply by a licensed electrician. Hardwired connections can handle higher power loads, making them suitable for larger or more permanent installations.
NEMA Plug-In: The device uses a plug-and-socket system where a NEMA-standard plug is inserted into an outlet. This allows for easier installation and portability, but typically handles lower power loads compared to hardwired connections.

In summary, hardwired connections are permanent, secure, and able to handle more power, while NEMA plug-in connections offer flexibility and are more commonly used for residential or portable applications.