Yes, our Autel AC series is compatible with all electric vehicles (EVs) and plug-in hybrid vehicles.

Yes, rebates are available. To find out exact government incentives in your area, please visit our incentives page.

Yes, you can install the EV charger yourself if you have the necessary skills and experience. However, we strongly recommend hiring a licensed electrician to ensure the installation is safe and complies with local electrical codes.

We apologize for any inconvenience. Please contact our customer support with your order number and photos of the damaged item, and we'll assist you in resolving the issue.

Please visit our Return & Refund Policy for detailed instructions on how to return an item and ensure you get in touch with us for further assistance before initiating the return process for any products.

You should be able to find your PIN code in the user manual that came with the packaging. If you can’t locate it, please contact our after-sales team at evsupport@autel.com. Make sure to include the exact serial number of your charger so we can assist you.