Politique de remboursement

Our 30-day return policy allows for returns or refunds up to 30 days after your order placement, giving you plenty of time to change your mind. Please make sure to contact us by email supportus@autel.com at first.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Return & Exchange Conditions

• Items returned without authorization will not be accepted.
• Items must be returned within 30 days after you receive them.
• All items must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
• When returning or exchanging items, customers must use a shipping method providing tracking information.

Exceptions / non-returnable items

• Products that have been used or activated.
• Refund requests made after the refund period has expired.
• Damage or loss caused by customer's personal reasons.
• Sale items or gift cards cannot be returned.
• Price matching for previous purchases.
• Shipping fees that have already been incurred are non-refundable.

• Refund or exchange: when we receive your return/exchange, we will inspect the item in 3-5 working days and then provide a replacement for an exchange or issue a refund.

Return Charge

• If the return is due to our problems (such as: incorrect products, quality problems of products), we will provide a full refund for you include the return freight.
• If the return is due to the buyer’s problem (such as: don’t like/want the item, ordered a wrong product/size), the buyer should pay the return freight.
• No restocking fee to be charged to the consumers for the return of a product.
•  Cash on Delivery (COD) products are also not accepted under any conditions. And we will not accept any returns without first obtaining return approval from us.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

• The refund amount will be based on the actual price paid by the customer at the time of purchase, regardless of subsequent discounts or promotions. 
• Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, the refund will be provided to the original method of payment within 10 working days.
• If you haven’t received the refund within 10 business days, please check your bank account again. Then contact your bank or credit card company. It may take some time before a refund is official posted. If you’ve done all of this and you still have not received your refund, please contact us at supportus@autel.com.

Please Note: we do not refund our original shipping cost.