It was a struggle, but everything is working fine now...Where to start? First the product description is false. They did not send me the "AC Pro" model. They sent me the "AC" model. This model does not have Bluetooth which ends up being significant. The charger was installed properly with a newly installed 100 amp fuse and an extended and expensive cable run, but when first connected, it would not charge my EV. The charger first had to be activated via Autel software. Autel Customer Support walked us through the process of downloading the Autel Charge App and connecting to the charger's hotspot. Once connected to the hotspot you are suppose to be able to give it the WiFi credentials and connect it to the internet, and once connected to the internet you can activate the charger. However, the handoff from hotspot to WiFi never worked. The software gave positive feed back (hotspot located and connected, WiFi network located and connected), however, the charger never was connected and could not be activated. First, they started telling me this was a commercial product that could not be set up with their consumer software and needed to be paired with their cloud service. I pointed them to the portion of both the Quick Reference Guide and the Installation and Operation Manual stating that this charger can be used through the consumer Autel Charge App for residential use. However, that software seemed to prefer the option of connecting via Bluetooth and configuring the charger that way, but again, this model does not have Bluetooth. Autel Customer Support could not figure out how to get their software to talk to their hardware. Meanwhile, their product was a useless brick attached to my wall with a solid yellow LED circle indicating not activated. I even attached the charger physically to my network with an ethernet cable, but it still would not connect and could not be activated. Autel Customer Support could not come up with a solution and "escalated it to engineering." That was when the run around began. Solutions were promised, but never provided. Call backs were promised, but never made. Emails were promised, but never received. Eventually, all my calls were put on endless hold then disconnected.UPDATE 1: After I submitted this review at the peak of frustration, I was contacted by Autel Customer Support. They determined that the charger that I had was defective. They sent me a new charger in two days. My electrician came back up to my house and swapped out the new charger for the defective charger. The new charger could accomplish the hand-off from hotspot to WiFi and my charger is connected. Once connected, I could change the charger's permissions, and it will now charge my car. I am getting between 17 and 18 kw of power delivered to my Hummer EV so it is doing its job. The LED status lights are not acting according to the manual, but at least it is doing the job of charging my EV. Still, Customer Support could have been more communicative.UPDATE 2: Customer Support has persisted. They have been regularly following up by email and have released some firmware updates to fix my LED status light problem. Now, the LED lights are working perfectly. The charger is now working as it should.